Massage Policies & Procedures

We thank you for coming to North Shore Yoga's Integrated Healing Center and hope that your bodywork experience is a positive one. Please take note of the following information:

  • You must inform your therapist if you have taken any over-the-counter or prescription pain medications or muscle relaxants within the past 12 hours. Certain medications make it difficult for you to give feedback as to the depth or pressure of massage. It is important that your therapist know all the medications you take and the reasons for taking them. With this knowledge the therapist can make a judgment as to the type of work you can safely receive. If you are currently under treatment with narcotic pain medication and/or muscle relaxants, it may not be appropriate for a therapist to work on you at this time.
  • Any client apparently under the influence of drugs or alcohol will be asked to reschedule her appointment. Please note that this may result in a $25 rescheduling fee.
  • We require 24 hours advance notice if you need to cancel your appointment. Less than 24 hours’ notice may result in a $25 cancellation fee and you may be required to pre-pay before your next appointment. If you fail to show up for a scheduled appointment 50% of the price of the therapy scheduled will be charged to you. However, we do understand that situations and emergencies arise that may make it difficult for you to give adequate notice of your cancellation, and every effort will be made to take these situations into consideration when assessing cancellation fees.
  • If you arrive late for your appointment and would still like to receive your massage at that time, the length of time for your session may be shortened based on the time you arrived and the schedule of the therapist, and full payment will still be due. You will be advised if this is going to occur and will be given the option to reschedule your appointment. Please note that this latter option may result in a $25 rescheduling fee. If you arrive more than 15 minutes late for your appointment, you may be required to reschedule. This will be at the sole discretion of the massage therapist.
  • It is recommended you refrain from eating for 1 hour prior to your massage.
  • Upon your arrival for your massage session, your therapist will show you the treatment room and then discuss your goals for your treatment. Please mention all health issues and problem areas that you have. The therapist can best meet your needs if she understands them.
  • Once your therapist has left the massage room, undress to your level of comfort. Ladies, it is always preferable that you remove your bra, as this makes the shoulders and back more accessible for massage. You may then lie down on the table and cover up with the top sheet. (note: Thai Massage and Shiatsu clients will wear loose fitting clothing during the massage and lie on a futon) Your therapist will keep you modestly draped at all times. Notify the therapist if the temperature of the room is not comfortable for you. Your therapist will knock on the door and ask if you are ready before entering the room.
  • Massage therapy is not sexual in any manner and any illicit or suggestive remarks or behavior on the client’s part, will result in an immediate termination of the therapy session.
  • Immediately inform the Therapist of any unusual sensation or discomfort so that the application of pressure may be adjusted to your level of comfort.
  • We ask that you please remove all jewelry and other items prior to your treatment (watches, glasses, rings, bracelets, earrings, etc.) and place them safely with your belongings. WE ARE NOT RESPONSIBLE FOR LOST OR MISPLACED PERSONAL ITEMS.
  • When your session is over, you will be left to dress in privacy. When you leave the room, please leave the door open and return to the waiting room.
  • Please be advised that not all massage and bodywork techniques may be appropriate for all clients. There are also some situations in which any type of massage work is contraindicated. Situations will be evaluated on a case-by-case basis. The therapist reserves the right to qualify and limit massage techniques as necessary.